We want you to love your new bedding. That's why we offer a 30-night sleep trial on all pillows, sheets, and duvets. If you're not completely satisfied, you can return them for a full refund—even if you've used them.
To initiate a return, please visit our Returns Portal or email support@thepillowfactory.com with your order number. We will provide you with a prepaid shipping label.
Once we receive your return, please allow 5-7 business days for us to inspect and process your refund. The credit will automatically be applied to your original method of payment within a certain amount of days.
Need a different size or color? The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
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